Refund policy
KIREMI PRIME is operated by YOROKOBIS LLC. We want our customers to have a clear and transparent shopping experience. This Return & Refund Policy explains our return eligibility requirements, procedures, refunds, exchanges, and how to report problems with an order.
30-Day Return Policy
We accept eligible returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be in the same condition in which you received it.
- Be unused, unworn, and undamaged, except where the item arrived damaged or defective.
- Include all original packaging, accessories, tags, and other components supplied with the product.
- Be accompanied by proof of purchase or your order information.
To start a return, please contact us at:
Please do not send a return without contacting us first. If your return is accepted, we will provide instructions regarding the return process and the applicable return address.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@kiremiprime.com.
Please provide:
- Your order number.
- A description of the problem.
- Clear photographs of the item.
- Photographs of the packaging when relevant.
We will review the information and provide an appropriate resolution based on the circumstances, which may include a replacement or refund where applicable.
Return Process
To request a return:
- Contact support@kiremiprime.com within 30 days of delivery.
- Provide your order number and reason for the return.
- Wait for our return instructions.
- Package the product securely with its original components and packaging where applicable.
- Send the item according to the return instructions provided by our customer support team.
Products returned without prior authorization or to an address not provided by our customer support team may not be accepted or may experience processing delays.
Return Shipping Costs
If a return is required because the product was damaged, defective, or incorrect due to an error on our part, we will provide instructions regarding the applicable return shipping arrangement.
For returns based on a customer's change of mind, incorrect selection, or other reason not caused by an error on our part, the customer may be responsible for applicable return shipping costs.
Any applicable return shipping responsibility will be communicated before the return is completed.
Non-Returnable Items
Certain products cannot be returned, including:
- Gift cards.
- Personalized or customized products.
- Products clearly marked as final sale.
- Items that have been used, worn, altered, or damaged after delivery.
- Items returned without required components or outside the applicable return period.
If you are unsure whether your item is eligible for return, contact us at support@kiremiprime.com before sending it back.
Exchanges
If you would like to exchange an eligible item, please contact us at support@kiremiprime.com.
Exchange availability may depend on product availability and the circumstances of the request. We will provide the appropriate instructions after reviewing your request.
Refunds
Once we receive and inspect an eligible returned item, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow additional time for your bank, card issuer, or payment provider to process and post the refund after it has been issued. Processing times vary by financial institution and are outside our direct control.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@kiremiprime.com.
We will attempt to accommodate cancellation requests if the order has not yet entered fulfillment or been shipped. Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed after delivery.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact us immediately. We will attempt to update the address if fulfillment has not yet begun, but we cannot guarantee changes after an order has been processed or transferred to the carrier.
Shipping & Delivery Time
Our standard fulfillment timeframe is:
Order Processing: 1–3 business days
Estimated Shipping: 6–12 business days
Estimated Total Delivery Time: 7–15 business days
Business days exclude weekends and applicable public holidays.
For additional delivery information, please review our Shipping Policy.
Contact Us
If you have questions about a return, refund, exchange, damaged item, or this policy, please contact:
KIREMI PRIME
Operated by YOROKOBIS LLC
1001 S Main St, STE 600
Kalispell, MT 59901
United States
Email: support@kiremiprime.com
Website: kiremiprime.com
The business information above is consistent with the company documents you provided, which identify YOROKOBIS LLC and the Kalispell, Montana address.